RETURNS

Our policy lasts 30 days from the date of purchase; after this period, unfortunately, we cannot offer a refund.

To be eligible for a return, products must be unused and in the same condition that you received them. They must be in their original packaging.

Some products cannot be returned. This includes perishable goods such as food, flowers, newspapers, or magazines. We also cannot accept returns for intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Other products that cannot be returned:

• Gift cards
• Downloadable digital products
• Some health and personal care products

To complete your return, we require proof of purchase. Please do not send the product back to us if we are not the manufacturer.

There are some cases where only a partial refund will be granted, if appropriate:

• Skeins of yarn or garments with clear signs of use
• Books with clear signs of use
• CDs, DVDs, VHS tapes, software, video games, cassettes or vinyl records that have been opened.
• Any product not in its original condition, damaged or missing parts for reasons not due to our error.
• Any product returned more than 30 days after delivery.

Full refund, if appropriate

Once the product has been received and inspected, an email will be sent to notify you. You will also be notified of the approval or rejection of the refund or if a partial refund will be issued. In the event of a refund, it will be issued to the same payment method used for the original purchase within a few days after the email has been sent.

Late or missing refund

If you haven’t received your money yet, please check your bank account again before contacting us. Then contact your credit or debit card company, as it may take some time before they make the money available to you. Next, contact your bank, as there is usually some processing time before they make the funds available to you in the case of refunds. After doing all of this and still not having received your refund, please contact us at hola@bagual.shop.

Sale or clearance items

Only products purchased at a regular price are eligible for returns. Unfortunately, items sold on sale or clearance cannot be returned.

Exchanges

We only accept exchanges if the original products are defective or damaged. If you wish to exchange it for the same product, please send an email to hola@bagual.shop and send the product to #1471, 31 1/2 Oriente B, Talca, Región del Maule, 3481274, Chile.

Gifts

If the product was marked as a gift and shipped directly to you, you will be provided with a gift card for the equivalent of your products once we have received the original product you wish to return.

If the product was not marked as a gift at the time of purchase, or if the product was shipped to the address of the person who then gave it to you, the money will be refunded to the original buyer, who will be informed of your return.

Shipping

To return your products, you must send them to #1471, 31 1/2 Oriente B, Talca, Región del Maule, 3481274, Chile.

You are responsible for paying for shipping, and shipping costs will not be refunded. If you receive an exchanged product, the shipping cost will be deducted from your refund.

Depending on where you live, the time it takes for the product exchange and shipping will vary.

If you are shipping a product or products that cost more than CLP$ 75,000, we suggest considering using a trackable shipping system and purchasing insurance. We cannot guarantee that we will receive the returned product.